1. Introduction
Protecting your personal information is a priority for us. We understand that the trust you place in us is essential, and we are committed to respecting and protecting your privacy when you visit our website/application or use our services.
We invite you to carefully read the privacy and cookie statement (hereinafter referred to as the “Statement”) to understand our privacy and data protection practices.
Our online service allows users (“you”, “your”) to search, choose, and book a table at a restaurant, and in some cases, to pay for their meal online. In this Statement, these services are collectively referred to as our “Services”.
Our websites, mobile sites, and associated applications (collectively referred to as “site” or “Services”) are operated by Yo Book SARL, which owns and is responsible for data processing. By using our websites and applications, whether on a computer, phone, tablet, or any similar device (collectively referred to as “Device”), you agree to the practices described below.
2. Privacy Commitment
- Data Collection: Collecting only the necessary information to provide and improve our Services.
- Data Use: Using your personal data only for specified purposes and in compliance with applicable laws.
- Data Security: Implementing appropriate security measures to protect your information against unauthorized access, disclosure, alteration, or destruction.
- Transparency: Providing clear and transparent information about our privacy practices and your rights regarding your personal data.
3. Data Collection
- Contact Information: We collect your name, phone number, and email address to identify and communicate with you.
- Billing or Payment Information: This includes your credit card number, cardholder's name, expiration date, authentication code, and billing address, collected through our trusted payment service provider (CMI).
- Login Credentials: Username and password to access your account and secure your identity.
- Shared Content: Photos and reviews shared on our platform.
- Geolocation Data: Information about your location to provide localized services, such as recommending nearby restaurants.
- Device Information: Details such as the time you accessed our Services, IP address, software or internet browser used, preferred languages, unique device identifiers, and advertising identifiers to understand and improve technical compatibility and performance of our Services.
- Online Activity: Pages you visited, content and applications reviewed to analyze your interaction with our Services and improve relevance.
- Booking History: Information about your restaurant reservations and preferences to provide personalized suggestions and improve our service.
4. Data Regarding Companions
If you have provided us with information about other clients accompanying you, we may also collect their contact details, including email address, first and last name, and other data provided during reservations. You should obtain their consent before sharing this information with us.
5. Use of Information
- Account Management: Registration and management of your account, including access to our Services.
- Facilitation of Reservations: Simplification of booking with restaurants.
- Service Improvement: Measurement of interest in our Services and continuous improvement.
- Special Offers and Services: Information about special offers and services available from us, our affiliates, partners, or restaurants that may interest you.
- Loyalty Program: Management and execution of the loyalty program.
- Communication: Interaction with you through various means.
- Content Publishing: Publishing your reviews, ratings, photos, and other content.
- Experience Personalization: Customizing your experience, including ads presented to you on our Services and across the Internet.
- Interest Analysis: Making assumptions about your interests or preferences to better tailor our offerings.
- User Experience Optimization: Offering an optimized experience and grouping users of our Services based on their usage and demographic data.
- Invitations and Market Research: Sending invitations to participate in surveys or market research.
- Customer Support: Responding to your questions and feedback.
- Conflict Resolution: Managing disputes or issues.
- Prevention of Illicit Activities: Preventing potentially prohibited or illegal activities.
- Enforcement of Terms of Use: Implementing our terms of use and other notices.
7. Security of Information
We have implemented appropriate administrative, technical, and physical security procedures to protect your information. Only certain employees are authorized to access personal data, and they may only do so for legitimate business purposes. We use encryption during the transmission of your personal data between your system and ours, as well as between our system and those with whom we share information. We also employ firewalls and intrusion detection systems to prevent unauthorized access to your information.
Despite our efforts to ensure the security of your data, we cannot guarantee complete security against unauthorized access or use, hardware or software failures, or other circumstances beyond our control. It is crucial to remain vigilant and take precautions to protect your information, such as using strong passwords and regularly updating your software. We are committed to continuously improving our security practices to better protect your personal data.
8. Data Retention
We will retain copies of your personal data for as long as your account remains active or as long as necessary in accordance with the purposes set forth in this Statement, unless applicable law requires a longer retention period. Additionally, we may need to retain your information for the duration necessary to exercise our legal rights or defend ourselves in potential legal actions. This practice ensures the continuity and integrity of your data, reflecting our ongoing commitment to protecting your privacy and rights.
9. Do Not Track Signals
Currently, our site is not configured to respond to “Do Not Track” (DNT) signals issued by browsers. This is due to the absence of standardized international norms defining DNT signals. We will consider revisiting this approach once the industry establishes clear standards on this issue. Our commitment to transparency and protecting your privacy remains unchanged, and we are attentive to developments in this area to ensure compliance with your privacy preferences.
11. Changes to the Statement & Notifications
We reserve the right to update this Statement in the future. In the event of significant changes, we will inform you through one or more of the following means: by sending you a communication to the email address you provided, by placing a notification on the website, and/or by displaying an updated Statement on the website. The date of the last update to this Statement will be indicated at the beginning of the document. We encourage you to regularly review the most recent version for the latest information on our data privacy practices.
12. Your Rights
You have certain rights regarding your personal data:
- Right of Access: You have the right to request access to your personal data. This allows you to receive a copy of the personal data we hold about you.
- Right to Rectification: You can request correction of your personal data if it is inaccurate. You can also complete incomplete personal data we hold, considering the purposes of the processing.
- Right to Erasure: You can request the deletion of your personal data if it is no longer necessary for the purposes for which we collected or processed it, if you withdraw your consent, if you object to the processing, if it is processed unlawfully, or if deletion is necessary to comply with a legal obligation.
- Right to Object: You can object to the processing of your personal data, unless the processing is based on compelling legitimate grounds or is necessary for the establishment, exercise, or defense of legal claims.
- Right to Restriction of Processing: You can request restriction of the processing of your personal data in certain circumstances, such as disputing the accuracy of the data, if the processing is unlawful, if we no longer need the data but you need it for legal claims, or if you object to the processing pending verification of compelling legitimate grounds.
- Right to Data Portability: You can request to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and to transfer it to another controller, where technically feasible.
You do not have to pay a fee to access your personal data or to exercise your rights. We may also ask you for specific information to confirm your identity and ensure that you have the right to access your personal data or exercise your rights. This security measure aims to prevent unauthorized disclosure of your data.
13. Contact
For any inquiries, concerns, complaints, or requests regarding these Terms, the Platform, or your account, Users may contact
Yo Book SARL
E-mail: Support@yobook.ma
Poste: Yo Book SARL, C/o Plateau N°04, 1er étage Dar Raiss, Avenue 29 Février, Talborjt -
Agadir, Morocco.